This may appear for several reasons, please check:

- if robot is trapped or stuck on an obstacle.

- if the battery level is too low.

- Please reset and restart the robot and test it for a few times more.

This problem often shows up when the cleaning of the different parts of the robot. Please undertake cleaning the whole robot such as:

- Check if any obstructions are blocking the suction inlet.

- Empty and clean the dust collector thoroughly.

- Clean the filters with a cleaning brush.

- Check if the filters are wet due to water or other liquid on the floor. Air-dry the filters completely before use.

If the issue still remains, please contact the seller directly for a further solution.

This problem often appears when there are hair or hard objects stuck in the side or central brushes. Please check the following actions:

- Remove the hair off from the side brushes and central brush.

- Empty the dustbin and wash the filters and dry out.

If the issue still remains, please contact the seller directly for a further solution.

This problem happens when the sensors are either defective either dirty. Please check the following solutions :

- Remove everything on the front bumper and wipe it clean with a dry cloth

- Wipe the sensors located on the bottom of the robot with a dry cloth

If the issue still remains, please contact the seller via Amazon for a further solution.

This problem happens when the sensors are either defective either dirty. Please check the following solutions :

- Remove everything on the front bumper and wipe it clean with a dry cloth

- Wipe the sensors located on the bottom of the robot with a dry cloth

This problem happens when the sensors are either defective either dirty. Please check the following solutions :

- Remove everything on the front bumper and wipe it clean with a dry cloth

- Wipe the sensors located on the bottom of the robot with a dry cloth

This problem often appears when the battery is either defective either discharged.Please urdertake the following action

- Fully charge the battery for at least 5 hours then try again.

If the issue still remains, please contact the seller directly for repair/replacement.

This problem often appears when there are hair or hard objects stuck in the side or central brushes. Please check the following actions:

- Remove the hair off from the side brushes and central brush.

- Empty the dustbin and wash the filters and dry out.

If the issue still remains, please contact the seller directly for a further solution.

To reset the robot: Simultaneously pressing the Recharge and Spot button on the robot for 3 seconds until you hear a beep. Then you need to reconnect your BG800 to the WLAN.

To restart the robot: Switch off your BG800 and fully recharge it. Then restart it again. 

Cause:Robot’s bumper is stuck.

Solution:Tap robot’s bumper several times to dislodge any debris that may be trapped underneath.

Cause:

• Robot’s drop sensors are dity

• Robot is stuck on the ledge of a staircase and cannot reverse.

Solution:

• Clean the drop sensors gently with a dry cloth.

• Place robot in a new location.

• Use a ohysical barrier to block off the problem area.

Cause:Robot’s power level is too low.

Solution:Manually charge robot for at least 5 hours.

Cause:Robot’s left/right wheel is stuck.

Solution:Turn off robot and remove any hair or debris from the left/right wheel.

Cause:Robot’s side brush is stuck.

Solution:Turn off robot and remove any hair or debris debris from the side brush.

Cause:Robot’s suction fan is stuck.

Solution:

• Turn off robot and remove any hair or debris empty the dust collector.

• Make sure the suction inlet is not blocked by any hair or debris.

Solid red indicator light, four beeps

Cause:Robot’s rolling brush is stuck.

Solution:Turn off robot and remove any hair or debris from the rolling brush.

Cause: Any robot's internal component is damaged.

Solution: Please contact the seller directly for repair/replacement.

We have set up warehouses in various countries. We will deliver the goods from the nearest warehouse where you placed the order. ( Like Germany, United States and United Kingdom Warehouse. TIP: Orders for European Countries will be sent from the German warehouse. )

We guarantee that the goods will be delivered within 3-7 working days. And, we will update the tracking number information of your packages via your E-mail.

Refunds within 30 Days.

Return to the Original Account within 7 Working Days.

United States, United Kingdom, France, Germany, Ireland and other European countries (Except Switzerland, Gibraltar, Canada)

If the product you purchased is a series, the series may be split into multiple different packages and sent to your home.

Free shipping. You only need to pay the price of the product and you don’t need to pay any other fees, including customs duties and logistics costs.

You can apply for a one-year extended warranty by submitting the exclusive code corresponding to the product through www.bagotte.com